One thing my team hears me say a lot is “This is a ‘Say it out loud’ moment.”
This usually follows a situation that seems absurd. I want everyone in the room to say what is happening—out loud—and see if it sounds right ringing in their ears.
It might be, “So, we made a mistake and we are charging the client to ship it back.” Hmmm.
Or, “So you don’t want to pay for ‘x’ but you want to keep it and use it anyway.” Hmmm.
Often simply saying it out loud helps to clarify what is being suggested…and sometimes helps to underscore why there is hesitation.
Try it yourself. The next time you are not sure if you are being silly, say it out loud.
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