A Simple Way to Say Thanks

TS-Always-Say-Thank-You__57161.1318890859.1280.1280

What have you done today to thank your customers?  Most of the time as sales people and entrepreneurs we go to our customers looking to sell them.  I get it.  That’s the point, right?

But the fact is, most customers who leave you do so because they don’t think you care.  So it’s important to show your customers and team members that they matter.  I tell members of my team that it’s important to go to your client when you are NOT asking for money!  There are tons of simple ways to do this!  Send a card!  Stop in and say hi (and thank you).  Send a gift.

But at the end of this past year I spent a few extra minutes to use technology to make an impression…and it was easy.

Here’s how I did it.

I took a list of our companies top 10 clients.  Then I turned on my web cam (in Quicktime) and recorded a heartfelt, specific and honest message thanking each of them for their business.  I recorded the message specific to them…and said “thanks!”  After it was recorded, I uploaded is as an unlisted video.

Once the video was up, I sent them a link with another message thanking them.  I was super pleased with the results.

Did I sell more?  I don’t know.  But these customers felt appreciated.  And that, my friends, is the point.

 

My 12 Week Year Goals

My 12 Week Year Goals

I talk a lot about goals on this blog (and everywhere else).  I believe in them.  It helps me (and you) to create a life worth living...on purpose.  But sometimes creating goals for an entire year can seem daunting.  It can be hard to see that far in the future...and...

read more

Make Your Magic Anyway

Each of us has that "mean little" voice in our head.  It's the one that tells us that we are not "smart enough, not talented enough, rich, tall, beautiful enough to be successful."  It whispers doomsday predictions in our ear about what will happen if we try...

read more

A Week of Marketing Joy

How can I provide you value?  How can I help you grow?  How can I go above and beyond and push myself to really bring value?These questions drove me to start my new Delivering Marketing Joy podcast each business day.  The idea is provide a quick boost...

read more

Be a Connector

There is nothing like a great industry event to re-connect, re-inspire and exhaust you!  I was lucky enough to have that experience this past week at the PPAI Expo in Las Vegas.  It was awesome to get together with industry minds and help to shape the...

read more

Let's Connect:

Get Your FREE Copy of The Give First Economy

the give first economy kirby hasseman

Better Business University

better business university

Pin It on Pinterest