Is What You Are Saying Being Heard?

is what you are saying being heard?

Years ago, I had an employee come to my office to discuss getting a raise.  She was a really good employee, so the request was not a crazy one.  During the conversation, she told me that she had another job offer that would pay her an extra $1 per hour.  This was an amount that I could have paid, so again, this was not a crazy request.

The challenge, from my perspective, was that this other job was an entirely different kind of work.  The work in our office was mentally challenging, while this other job would be more physical.  Both are good jobs…just very different.  I told her as much.  I said that I was happy to consider the raise, but she needed to consider what kind of work she wanted.

Then, with a wry smile, I said “You need to decide what you want to be when you grow up.”

We both had a good laugh about that and we promised to meet the next week to discuss her pay.  The next morning I showed up to work and her keys were on her desk with a note that told me she quit.

I was stunned.  I thought we had a good conversation and were both on the same page.  Needless to say, I could not have been more wrong.  My flippant comment about growing up had hurt her…to the point that she felt she couldn’t work for me anymore.

I didn’t mean it that way…but that was what she heard.

As leaders, in any organization, we need to understand how we are being received.  Often we think we are being clear or kind or funny, but our team doesn’t hear it that way.  Especially when we are dealing with delicate topics like pay, I need to be extra sensitive.  I have reminded myself since then that maybe I need to put my “funny jokes” in my back pocket.  In those times, it’s more important to be kind and clear.

Hard conversations are hard.  So it’s important to take a bit of extra time to make sure what you think you are saying is actually what is being heard.

If not, it’s worth it to start again.

If you want to do Business Better, please check out Better Business University.  It’s the affordable online business education platform designed to help you level up (without breaking the bank).  Head here to learn more and sign up.

The Power of Batching

The Power of Batching

I have been struggling to keep up with my content lately.  As you may know, I host a weekly web show called Delivering Marketing Joy, I have the Monday Minute, and I am on a podcast every Friday with Bill Petrie called Promo UpFront.  In addition, I have been working...

read more
What Are You Giving Linkedin?

What Are You Giving Linkedin?

I was talking to a peer recently about social media.  We discussed the normal challenges that most people have with the platforms that usually are related to negativity.  He was saying he just did not like Facebook anymore, so he wanted to step away from it.  For the...

read more
My 4 Life MVPs

My 4 Life MVPs

One question I get all of the time is, "How do you get so much done?"  It's an important question...and a flattering one.  The topic is so important, I have dedicated one complete course to "How To Get More Done" in the upcoming Better Business University.  And while...

read more
Better Business University…One Week Away

Better Business University…One Week Away

If you are like most entrepreneurs, leaders, and sales pros I know, you want to grow.  You want to elevate your game!  And you want to do the same for your team!  The challenge is that education, especially business education, is really expensive.  If you want to get...

read more

How To Start A Business in Coshocton County

Let's Connect:

Get Your Copy of Fan of Happy

fan of happy book

Pin It on Pinterest