by Kirby Hasseman | Jul 30, 2015 | From Blogger
Have you ever noticed that we love to root for a team UNTIL they win? Once a team continually wins, or has success over a long period of time, we root for them to lose! Why? Is it because we just want to “let another team have a...
by Kirby Hasseman | Jul 21, 2015 | From Blogger
Most of us have a desire to make our community, our family or even our world a better place. The challenge that many of us face, is that goal seems so daunting…so huge. So in the face of an insurmountable challenge, some people just decide to give...
by Kirby Hasseman | Jul 9, 2015 | From Blogger
When I leave on vacation, my biggest rule for employees is “When in doubt, take care of the customer.” This may sound simplistic, but it establishes a basic decision-making model for my team. They don’t have to check with me. Just get the project...
by Kirby Hasseman | Jul 6, 2015 | From Blogger
We have all had the experience as a customer. You have your first interaction with a company or organization, and something goes wrong. The first impression of that company is not perfect. We talk a lot about the importance of good first...
by Kirby Hasseman | Jul 1, 2015 | From Blogger
The same experience can look totally different to two different people. So often, this has to do with expectations. For example, if you have never been to a luxory resort, the beautiful scenery, the rum drinks and the warm breeze can ensure that you have a...
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