by Kirby Hasseman | Jul 9, 2015 | From Blogger
When I leave on vacation, my biggest rule for employees is “When in doubt, take care of the customer.” This may sound simplistic, but it establishes a basic decision-making model for my team. They don’t have to check with me. Just get the project...
by Kirby Hasseman | Jul 6, 2015 | From Blogger
We have all had the experience as a customer. You have your first interaction with a company or organization, and something goes wrong. The first impression of that company is not perfect. We talk a lot about the importance of good first...
by Kirby Hasseman | Jul 1, 2015 | From Blogger
The same experience can look totally different to two different people. So often, this has to do with expectations. For example, if you have never been to a luxory resort, the beautiful scenery, the rum drinks and the warm breeze can ensure that you have a...
by Kirby Hasseman | Jun 23, 2015 | From Blogger
I set the goal to read 50 books in 2015. It’s a lofty goal but I am on my way. I have been asked for a rundown of my list so far…so here we go!Here is a quick update of the books I have gotten through so far!Start by Jon Acuff: Great book...
by Kirby Hasseman | Jun 18, 2015 | From Blogger
I have a rule in my life that goes like this: If I ever catch myself saying something nice about someone–behind their back–I need to reach out to them and let them know. (There are plenty of people that say things bad about someone behind their...
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